Refund Policy
We aim to provide our customers and clients with high-quality products, services, and experiences. However, we understand that sometimes changes or issues may arise. Below are our refund policies for various offerings at St. Germain Mystery School.
1. Akashic Records Readings
- No Refunds After Completion: Refunds will not be provided after a reading has taken place. Under exceptional circumstances, we may review the recording of the reading and make an assessment. We are committed to quality assurance and take all concerns seriously.
- Cancellations and Rescheduling: Refunds will not be issued for cancellations made within 48 hours of the scheduled reading. Depending on the situation, a credit for a future reading may be issued.
- Third-Party Responsibility: Refunds or issues regarding readings will be handled directly by the guide who conducted the session. St. Germain Mystery School serves as a marketplace connecting clients with readers and does not guarantee the outcomes or content of individual readings.
2. Akashic Records Classes and Workshops
- Attendance Requirement: If you fail to attend a class or workshop you purchased, you forfeit your seat and the associated fees. No refunds will be issued for non-attendance.
- Refunds: A one-week (7 days) refund window is available for cancellations before the start of the class or workshop. After this period, refunds will not be issued.
- Missed Days: If you miss any portion of a multi-day class or workshop, you may be excluded from the remainder of the course. Makeups or alternative arrangements will not be provided, and no refunds will be issued for missed sessions.
3. Refunds for Workshops and Seminars
- Domestic Workshops (USA): Refunds will be provided if cancellations are made at least 7 days before the start time of the scheduled workshop or seminar. No refunds will be issued for cancellations made within 7 days of the workshop.
4. Refunds for Digital Courses and Online Classes
- No Refunds: Refunds are not offered for digital courses or online classes, regardless of participation or completion. Please ensure you are committed to the course before making your purchase.
5. Refunds for Products and Goods
- Physical Products: A full refund will be provided for products or goods purchased from St. Germain Mystery School if we are notified within 30 days of purchase and the items are returned in new, unused condition.
- Third-Party Products: Refunds for third-party products (e.g., certain CDs, oils, sprays) will adhere to the refund policies of the third-party provider.
- Digital Products: Refunds are not offered for digital products such as MP3 downloads, PDFs, or other files. If you encounter any issues with your digital product, we will replace the file at no additional charge. For assistance, please contact us.
6. Sacred Journey and Ascension Institute Cancellations
- Administrative and Reservation Fees: Due to significant administrative work and reservation costs, the following refund schedule applies for cancellations:
- More than 120 days before departure: 90% refund of the total trip cost per person.
- 120 to 91 days before departure: 80% refund.
- 90 to 66 days before departure: 70% refund.
- 65 to 31 days before departure: 50% refund.
- 30 days or less before departure: No refund.
- Non-Refundable Deposits: Deposits for Sacred Journeys are non-refundable.
7. Sacred Journeys and Group Tours
Refunds for group tours, including but not limited to the following, are subject to the Sacred Journey refund schedule detailed above:
- Fourteen Magic Days in Egypt
- Dolphin Swim in Hawaii
- Mary Magdalene in France
- Peru Journey
- Tibet Journey
8. Contact Information
For any questions or concerns about this refund policy, please contact us at:
Email: [email protected]
We appreciate your understanding and cooperation as we strive to provide you with the best possible service.